Our implementation work now starts where Basecamp leaves off — the unique configuration, testing, training, enhancements, data migration and integration that make the platform fit your business. That detail is where most implementations go wrong — and it's exactly what a reliable, automated platform depends on, today and as agentic ways of working arrive.
The specialised, high-stakes work we've always owned — configuration, rates, award interpretation, data and integration. It's our core delivery today; and in an agentic world it matters more, not less, because it's what lets an AI agent be trusted later.
We pick up after the Basecamp install and make the platform fit your business — tailoring the configuration to how you operate, building the extensions and enhancements Basecamp doesn't cover, and taking it through UAT to a controlled go-live.
The part most integrators avoid. We configure enterprise agreements, pay rules, rates and award interpretation so timesheets convert to correct pay and invoices, at the scale staffing and healthcare demand.
Connecting Salesforce to finance, rostering and third-party systems, and migrating legacy data cleanly so nothing is lost on the way across. We validate the data before and after the move.
Candidate and client onboarding, self-service portals and eSignature workflows that remove the manual handling from the front office and keep compliance evidence in one place. Plus rostering and shift scheduling for shift-based workforces — matching available, qualified people to open shifts, and feeding the result straight through to timesheets and pay.
Guidance on where to take your platform next — the roadmap from where you are today toward automated and, in time, agentic processes. Grounded in delivery experience, not a licence quota.
Ongoing support after go-live: release management, enhancements, and periodic health checks so the platform keeps pace with your business rather than drifting out of date.
This is the direction we're building toward — not a service to buy today, but how we'll help you move toward agentic as the technology and platforms mature. It's built on the same domain expertise and foundations above. See the journey →
A fixed-scope audit of your data, processes and governance — where agents can add value, where they can't yet, and what has to be true first.
Designing and building agents on Agentforce and MCP, surfaced in Slack — including scheduled agents for pay and invoice cycles (2cloudnine).
Human-in-the-loop checkpoints, guardrails and QA of agent output — so an agent's pay or invoice run is verified correct before it's committed.
Running and monitoring your agents in production, tuning them as rules and volumes change, and keeping a human accountable for outcomes.
Employees log time by voice or natural language — AI turns it into clean timesheet data.
Award, IR and rate interpretation is automated — with rules updated in real time from Fair Work whenever they change.
Runs assemble on a weekly schedule, without intervention — surfacing only the exceptions.
A person signs off the exceptions and the run.
Pay and invoices go out — assured correct before money moves.
Once a project starts we come in after the Basecamp install — no drawn-out discovery phase — so you always know where things are and what comes next. And we don't disappear at go-live: we stay on as a long-term partner as your business, the solutions and AI keep evolving.
We join once Basecamp is in, confirm what's being built against your business, and set the project up to run.
We tailor 2cloudnine to your IR, rates and business rules — the configuration that makes it fit.
Extensions, integrations and the pieces Basecamp doesn't cover, built and tested in a sandbox.
We enable your team to run the solution with confidence.
Testing, data migration and business process re-engineering as you move onto the new platform.
We support you through go-live and stabilisation — and if you choose our ongoing support offering, we transition you to a dedicated Customer Success team for a long-term partnership.
As you're ready, we move processes toward AI agents — starting with a readiness assessment.
That's exactly what a first call is for. Tell us where you are and we'll help you find the right starting point.